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Original topic:

Notification History Bug

(Topic created on: 09-22-2022 08:12 AM)
2621 Views
yourmanonheels
Beginner Level 5
Options
Galaxy A

image

After updating to One UI 4.1, notification history isn't working. The notification history section will lag, and remain untouchable for atleast 5 secs and then a pop up of Settings isn't responding will show.
9 Comments
Khaled75
Expert Level 5
Galaxy A
Try restarting your phone.
0 Likes
Galaxy A
Same
0 Likes
Khaled75
Expert Level 5
Galaxy A
Try restarting your phone.
0 Likes
ljbulusan
Active Level 9
Galaxy A
Pag maraming notifs ang naipon sa notification history may chance na mag crash or mag freeze ng ilang seconds
0 Likes
Shinraa
Active Level 5
Galaxy A
Never happened to me
0 Likes
butete
Expert Level 5
Galaxy A
try wiping cache partition
0 Likes
Galaxy A
+1
0 Likes
SamsungRightCare
Community Manager
Options
Galaxy A

Hello yourmanonheels,

Thank you for letting us know that your Samsung Galaxy device is having Notification History lagging issues after an Android 12 update.

We care and we are here to help, provide quick fixes and offer resolutions to your worries.

After you restart your device, but still the slacking issue remains.  And switching back to a previous version of Android is generally not recommended.

Following are some basic tips to optimize your device back to normal working condition.

A) Submit an error report on Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data. 

Step 3. Select Symptom category.

Step 4. Describe problem in detail and SEND.

How to submit an error report on Samsung Members app?

B) Run Diagnostics under Samsung Members app.

1. Run Samsung Members and select Diagnostic menu.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Select for All. or Tap for Touch screen only.

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

C.) Clear Cache Partition

1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

For further assistance, you may contact us on the online Samsung support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

And / or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00AM to 8:00PM)

 

If the issue persists, you may bring your Samsung Galaxy A12 device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/ 

Hope this content is helpful, and your device issues gets solved.

0 Likes
ahd06
Active Level 4
Galaxy A
try a factory reset.
0 Likes