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09-22-2022 10:29 AM (Last edited 09-22-2022 10:30 AM ) in
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09-22-2022 09:41 PM (Last edited 09-22-2022 09:42 PM ) in
Galaxy AHello yourmanonheels,
Thank you for letting us know that your Samsung Galaxy device is having Notification History lagging issues after an Android 12 update.
We care and we are here to help, provide quick fixes and offer resolutions to your worries.
After you restart your device, but still the slacking issue remains. And switching back to a previous version of Android is generally not recommended.
Following are some basic tips to optimize your device back to normal working condition.
A) Submit an error report on Samsung Members app.
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category.
Step 4. Describe problem in detail and SEND.
How to submit an error report on Samsung Members app?
B) Run Diagnostics under Samsung Members app.
1. Run Samsung Members and select Diagnostic menu.
2. Tap View Tests located under Diagnostics.
3. Diagnostics checks, Select for All. or Tap for Touch screen only.
4. Your Galaxy phone will then run through the checks.
5. Follow the on-screen instructions to complete the check.
6. You can view your results after each check is complete.
C.) Clear Cache Partition
1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.
For further assistance, you may contact us on the online Samsung support channels below.
https://www.samsung.com/ph/support/contact/#onlinesupport
https://samsung-livechat.sprinklr.com/seao/ph/index.html
If the issue persists, you may bring your Samsung Galaxy A12 device to the nearest Samsung Authorized Service Center.
https://www.samsung.com/ph/support/service-center/
Hope this content is helpful, and your device issues gets solved.
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09-23-2022 07:03 PM in
Galaxy A