Only 3g?

[MWilliams]

Hello, Why is my Samsung a02s only have 3g Network, Does it run in 4g network? If so then I never experience 4g in my device.

[ichanmrg]

Hi there! Is your SIM card 4G- ready? If not, kindly contact your carrier to upgrade your SIM card. If so and there is still no 4G LTE signal, make sure you are in an area where 4G LTE signal is covered and LTE is enabled in your phone by going to Settings > Connections > Mobile Networks > Network Mode > select LTE

[MWilliams]

My Sim Card is 5G, Our area has 4G Signal but I can't find the Network Mode, I followed your instruction and I also searched it but I can't find.

[ichanmrg]

Can you kindly share a screenshot when you go to Settings > Connections > Mobile Network?

[MWilliams]

Sure

[TeamGalaxyRene]

Hello MWilliams,

Thank you for reaching out to us in order to find out why your well-loved Samsung Galaxy A02s only work with 3G network, as it has never experienced 4G network service.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

You may submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Also, you can call the customer service support of your mobile service network provider in order to find out the status of the signal in your coverage area. Your SIM maybe 5G-capable, but if your device is limited to a lower network capability, then there will be incompatibility issues.

You may try replacing the SIM card with other network SIM and try out 4G connectivity.

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.