Recently my Galaxy A50s is having random app loss internet connection, where I have to restart the phone every time so the app could reconnect. This is very cumbersome, as it happens daily on random app.
This issue started appearing after upgrading to Android 11. Have tried multiple way, such as wipe the cache partition, allow background activity for those app, allow all notifs, switch back between mobile data and wifi, to no avail. Also have tried to clear data, cache for the app, uninstalling and reinstalling the app, but the issue still happens.
Only restarting the phone will fix it. But, after a while less than a day, certain app loss internet again, and have to restart again.
I'm sorry to hear that you're having this issue, @BassemK. Would you be able to provide your S10+ model number? This should be in the About phone section of Settings.
I would recommend sending an error report so that our team can take a look into the issue. Please see the steps in the above comment for how to send an error report.
Thank you, @BassemK. I would definitely recommend sending an error report via the Members app, so that our team can look at your device's log data remotely. If you need any assistance with this, please let us know.
Hi Tina, why are you asking for error reports when clearly this issue has been correlated with the last android 11 update. Samsung should be able to reproduce the problem in a lab at this stage and roll out an emergency patch, either to roll back the changes that broke things or include a fix.
Hi @BassemK, this issue is specific to certain variations of devices, thus we need to gain as much real data as possible to investigate the cause of the problem. This is not an issue that we can replicate due to it being so particular, thus we need error reports and the data it provides in order to fully understand the issue. We can only provide a resolution once we are able to analyse log data and find the cause of the problem.
Sure Tina. I'm guessing the report should be captured while the problem is happening and not after the phone is restarted, since a restart would clear the log. Correct?
Hi @BassemK, if the Wi-Fi disconnection is happening only on specific apps, you should be able to send an error report on the Members app whilst it is happening (unless it also affects the Members app). Please let us know how you go!
I've been experiencing the same problem on my A50 after the Android 11 update. None of the updates helped, and neither did the advice from Samsung support in the members app. I even tried factory resetting the device, which didn't help. I then gave up and downgraded the phone to Android 10 using Odin. This has solved the issue once and for all, although I had to also use ADB to prevent my phone from flashing the software update notification. In my experience Android 10 works much smoother than even the freshly reset Android 11 did. I do hope to get back to Android 11 once I'm sure than Samsung has fixed the issue. The company should test their builds better in the future - this issue is a major kick to Samsung's reputation for me, and will likely cause other not to recommend it as well.
Hi @Alexis_Lionel, we're sorry to hear that you had this issue. We did find that it was a very specific issue that only impacted international variants of certain models.
Thank you for the reply, Tina! I did contact my local Samsung support several times to inform them about the issue, but they didn't mention to submit the error report logs unfortunately.
Do you happen to know if the issue is being investigated and is likely to be fixed in the next quarterly update?
