Random app lose internet connection after android upgrade

[hud1]

Recently my Galaxy A50s is having random app loss internet connection, where  I have to restart the phone every time so the app could reconnect.  This is very cumbersome, as it happens daily on random app. 

This issue started appearing after upgrading to Android 11.  Have tried multiple way, such as wipe the cache partition, allow background activity for those app, allow all notifs, switch back between mobile data and wifi, to no avail. Also have tried to clear data, cache for the app, uninstalling and reinstalling the app, but the issue still happens.

Only restarting the phone will fix it. But, after a while less than a day, certain app loss internet again, and have to restart again. 

Anyone have this experience?

[Charlotte25719]

Hi ! My A71 is also facing this issue except its only with one app. I've tried uninstalling, clearning cache and nothing works. HELP !!

[mohit1]

I have done Factory reset and still facing the same issue, The phone is restarting again and again. Please help. Its Samsung m31

[SamsungJon]

Hi @mohit1, we have responded to your other post.

[vraices]

I have the same issue with a Samsung S10 with Android 11

It happens with apps like Spotify, Weather Channel, Yahoo Mail, Facebook or Gmail.
But internet access works OK on Google Navigator, WhatsApps, Twitter.

[crazyboyhmd]

I have the same issue with my Samsung a32, good to know I'm not the only one with this problem. anything I can do from my side to improve the understanding of the condition?

[SamsungLaura]

Hi there @crazyboyhmd, I am sorry to hear that. If you have already tried the troubleshooting steps mentioned in this thread, I suggest sending an error report via the Samsung Members app for this to be investigated further. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

[DazzaMazza]

I am having the same problem with the S21

[djjessopj]

updated my phone a few weeks ago samsung s10 and I keep getting this message obviously not been sorted out in the latest update as mine as been done and that's when the message started so annoying.  Also can't you do an update to remove  play  music as this App is useless now.

[djjessopj]

 this is the software version I'm on as you can see it upto date 

[SamsungLaura]

Hi @djjessopj and @DazzaMazza, sorry to hear of the issues you've been having. If you have already tried the troubleshooting steps previously mentioned, please send through an error report as per the solution. 

To uninstall Play Music:

Tap and hold app > Uninstall