Original topic:

Screen not working after update

(Topic created on: 05-07-2021 03:37 PM)
362 Views
ej19
Beginner Level 2
Options
Galaxy A
I dod the new update for the samsung a70 two days ago  the top of my screen doesnt respond to my finger properly anymore, anyone else having this problem?
1 Comment
SamsungLaura
Moderator
Moderator
Options
Galaxy A

Hi @ej19, based on what you’re describing, I would recommend doing an interactive check from the Samsung Members app to see if it can identify the issue.

 

To do an interactive check, you will need to:

Open Samsung Members > Get Help > Interactive Checks > Touch screen

 

This check will tell you if there are any internal issues or deviations with your device. If so, the best course of action would be to send it in to your nearest service centre for assessment.

 

To find your closest service centre and book an appointment, click here: https://www.samsung.com/au/support/your-service/main

 

Hope this helps :) 

0 Likes