Serious software issue detected

[jane_e]

can someone please help me how to fix this problem? it's been going on for a week now.

*check comments for the screenshots*

[jane_e]

there

[Khaled75]

What phone are you using? Did this happen after an update?

[jane_e]

I'm using Galaxy A32 5G, and yes this happened after an update. It's really annoying because it pops up everytime i restart my phone. T___T

[Khaled75]

Try wipe cache partition.

[Khaled75]

I also noticed that you're having the wrong time. It's 7:27 PM in the Philippines.

[jane_e]

oh no, that screenshot was taken the other day

[Khaled75]

Ok then. Try to wipe cache partition.

[jane_e]

sorry for the trouble but can you guide me how to do it? it's actually my first time using samsung 🥲 my old phone was vivo.

[Khaled75]

To wipe cache partition:
1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.