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Original topic:

Serious software issue detected

(Topic created on: 03-27-2023 04:36 AM)
jane_e
Beginner Level 2
Options
Galaxy A
can someone please help me how to fix this problem? it's been going on for a week now.

*check comments for the screenshots*












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19 Comments
jane_e
Beginner Level 2
Galaxy A
there Screenshot_20230325_155456_Network unlock.jpgScreenshot_20230325_155512_Software update.jpg
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Khaled75
Expert Level 5
Galaxy A
What phone are you using? Did this happen after an update?
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jane_e
Beginner Level 2
Galaxy A
I'm using Galaxy A32 5G, and yes this happened after an update. It's really annoying because it pops up everytime i restart my phone. T___T
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Khaled75
Expert Level 5
Galaxy A
Try wipe cache partition.
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Khaled75
Expert Level 5
Galaxy A
I also noticed that you're having the wrong time. It's 7:27 PM in the Philippines.
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jane_e
Beginner Level 2
Galaxy A
oh no, that screenshot was taken the other day
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Khaled75
Expert Level 5
Galaxy A
Ok then. Try to wipe cache partition.
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jane_e
Beginner Level 2
Galaxy A
sorry for the trouble but can you guide me how to do it? it's actually my first time using samsung πŸ₯² my old phone was vivo.
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Khaled75
Expert Level 5
Galaxy A
To wipe cache partition:
1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.
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