Stuck charging

[Oneteothree]

After I updated my galaxy a52s 5g to latest version and disabled the protect battery feature that limits to 85%, charging stops at 36%. I tried twice but the same happened. Pleace fix it in the next update. 

[SamsungRightCare · Accepted solution]

Hello Oneteothree,

We value your feedbacks and comments, here. Thanks for reaching out to us.

In the meantime, I do suggest clearing your device cache by following the step-by-step below:

1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

Then, enable the protect battery feature and try re-charging your device.

Also, you may try below link to know more about Battery Charging tips.

https://www.samsung.com/ph/support/galaxy-battery/charging-tip/ 

If the problem persists, feel free to visit any Samsung Authorized Service Center near you.

https://www.samsung.com/ph/support/service-center/ 

Hope this content is helpful and your problem get solved.

[butete]

have you tried wipibg cache partition

[Oneteothree]

I did not yet but when I do does it wipe also my apps data or saved files?

[butete]

nope only settings

[Oneteothree]

Ok thank you 😊

[butete]

hope it helps

[Khaled75]

Did it work?

[Oneteothree]

My battery is still at a higher level, maybe later. I want to thank all the suggestions. Much appreciated

[clydex]

We have the same issue too. Hope it will be fix next update. Using a52s 5g