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During a call, the call volume operates differently from the multimedia volume. If the call sound is low during a call, you can adjust the call volume by pressing the volume up/down button.
Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. Please check the following steps for how to update your mobile device's software.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
How to use Separate app sound.
Set the device to play media sound from a specific app on the connected Bluetooth speaker or headset. For example, you can listen to the Navigation app through your device’s speaker while listening to playback from the Music app through the vehicle’s Bluetooth speaker.
Step 1. Open the Settings.
Step 2. Select Sounds and vibration.
Step 3. Select Separate app sound.
Step 4. Tap the switch to turn on.
Step 5. Tap Select.
Step 6. Select the multimedia app you would like to hear sound from on a different device. Then, tap Back.
Step 7. Select the Audio device you want to use for this app. Bluetooth devices will only be shown while they’re connected. Then, tap Back.
Note: Separate app sound only works when the audio device selected is different from your device’s main audio output device.
How to adjust Sound quality and effects.
• Dolby Atmos: Select a surround sound mode optimized for various types of audio, such as movies, music, and voice. With Dolby Atmos, you can experience moving audio sounds that flow all around you.
Step 1. Select the Dolby Atmos.
Step 2. Tap the switch to turn on and select your desired option.
For more assistance, you may contact us on our online Samsung support channels below.
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.
Hope this content is helpful and your device's problem gets solved.