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Original topic:

Bluetooth

(Topic created on: 12-11-2021 06:55 AM)
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MissDaisy
Active Level 1
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Galaxy J
I have troubles on opening my bluetooth. I refreshed my phone already many times but it still doesnt open. I cannot transfer some files. Hope someone can help me
5 REPLIES 5
Galaxy J
Did you mean you're Bluetooth doesn't turn on? Or does it turn on but is not accepting file transfers? Is your phone paired to other devices? Are those able to at least trace your unit? Please provide more context.
MissDaisy
Active Level 1
Galaxy J
I refreshed it already just now and it does turn on but do not accept file transfers
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SamsungRightCare
Community Manager
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Galaxy J

Hi there, Daisy! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Please give us a call via our toll-free hotlines:

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Hope to have your concern be resolved soon. Keep safe and enjoy the holidays. 😊

TeamGalaxyDD
Moderator
Moderator
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Galaxy J

Hi MissDaisy,

So your bluetooth connection won't accept file transfers, but does it allow for pairing and use of bluetooth-enabled devices?

If your bluetooth enabled devices (like your Buds2 or Watch4) still pair perfectly, then it might be an issue with the app you're using for file transfers.

MissDaisy
Active Level 1
Galaxy J
Ok I will try. Thank you for the response
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