Black screen of death after software update on my Note 10

[Ayanda32]

Is it possible for Samsung to give me another phone if my phone was damaged by their latest sofware update?"the phone is no longer under warranty",i do have a video of what happened to my phone

https://www.facebook.com/groups/189783528569064/permalink/1071760920371316/?app=fbl started like this and ended up going straight to the black scren of death

[mattwellerphoto]

Hi

I don't think any manufacturer will do this unfortunately.

Try pressing and holding the "power button" and the "volume down" button at the same time, hopefully it should take you to the android recovery screen

Once there, you can wipe the cache.

[mbckl]

https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/

Try installing smart switch in your computer and plugging your note 10 in. It may come up with a new update and just let it do it's thing.

[SamsungLaura]

Hi @Ayanda32, thanks for reaching out. 

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/ 

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/