Camera

[DisappointedUser]

What happened with my camera can't focus an object. Desperately waiting for an update but what Samsung did with one Ui 4 update. This is the worst experience for me. Trying to take some pictures but so-called note 20 ultra can't take any clear picture. My old Galaxy s7 pic is better at this point.#galaxy_note_20_ultra_5g

[Jodsta]

Have you tried going into your camera settings and click on RESET SETTINGS.

[DisappointedUser]

Yes, did it and also cleaned the cache but the result is the same.

[Jodsta]

Have you tried sending an error report within this app?
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

[DisappointedUser]

Yes, I have sent it 7 days ago and waiting for the answer.

[Jodsta]

Hopefully you will get the answers you need very soon

[SamsungLaura]

Hi there, I am sorry that you've been experiencing this issue. I can see on our end that your error report is currently 'open' and pending analysis by our research and development team. 

Once this has been completed, our team will provide a response which can be viewed in the Samsung Members app. 

Samsung Members > Bell icon

[DisappointedUser]

Thabk you

[VueeyLe]

Can you please upload some photos on here so I can have a look? If you can include the EXIF Data, that would be fantastic

[DisappointedUser]

Here you go