cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Faint Lines after recent software update

(Topic created on: 02-01-2023 05:41 AM)
373 Views
tenshimitsuki
Active Level 1
Options
Galaxy Note
Who else is experiencing this? I just updated my Note 20 Ultra and after the update I am seeing two faint lines on my screen. 
This isn't physical that I can guarantee since I have not dropped my phone, that's how careful I am.
5 Comments
Galaxy Note
best call or chat samsung support to have this addressed
Cefiro
Active Level 10
Galaxy Note
Read the posts here in Samsung Members re GREENLINE issues. Many have experienced that. Get some IDEA on what to expect.
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy Note

Hello tenshimitsuki,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy Note 20 Ultra having issues with faint lines on screen and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
 
If that doesn't work, you can submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? |

 
 

It that doesn't work either, we highly recommend that you bring it immediately to the nearest Samsung Authorized Service Center in your area.  Rest assured that our Samsung Engineers/Technicians are competent to assess your device, suggest and offer solutions to restore it up to optimum performance.

 

https://www.samsung.com/ph/support/service-center/ 

 

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
0 Likes
tenshimitsuki
Active Level 1
Galaxy Note
As of now, my faint line has gotten even worse. The green line is getting more vivid, it is no longer a faint green. It is slowly killing my screen. I go to a Samsung Service Center and they just advise to change LCD at your own cost! I don't even have a guarantee that once my LCD is changed, this won't happen again! #whatawastwofmoney
0 Likes
tenshimitsuki
Active Level 1
Galaxy Note
As of now, my faint line has gotten even worse. The green line is getting more vivid, it is no longer a faint green. It is slowly killing my screen. I go to a Samsung Service Center and they just advise to change LCD at your own cost! I don't even have a guarantee that once my LCD is changed, this won't happen again! #whatawastwofmoney
0 Likes