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Original topic:

Green line on my note 20 ultra

(Topic created on: 11-03-2023 05:59 PM)
152 Views
LAVenezuela
Beginner Level 2
Options
Galaxy Note
I am a samsung loyal customer ever since. But because of this major green line issue, will consider another brand next time.
Samsung, do something before it's too late.
17 Comments
MrLorenzo
Active Level 1
Galaxy Note

Hope to get an update regarding your experience. 

0 Likes
Raquel216
Beginner Level 2
Galaxy Note
Same issue here. I read that this started after software update 😞 is the second phone I have this issues samsung note 10+ was great but repair was expensive and it seems that note 20 will be too. REALLY? It appears I need to leave samsung
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lilacmj
Beginner Level 2
Galaxy Note
same with mine i have burnt amoled and green line issues
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TeamGalaxyRene
Moderator
Moderator
Options
Galaxy Note

Hello lilacmj,

Thanks for letting us know your experience with your Samsung Galaxy Note 20 Ultra having issues with the AMOLED screen burnt and green line on screen. I feel you and if my device is having similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

 

If that doesn't solve the issue, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Display".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

 

And if the issue remains, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue(s). Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
0 Likes
AllanBitz
Beginner Level 2
Galaxy Note
Just got a green line on my s21, 3 days after a software update :(
0 Likes
aluap007
Beginner Level 2
Galaxy Note
Just got a green line after software update 9/23. Been a loyal samsung user for more than 10 years now but this is the first time this happened after an update. I hope Samsung fixes this....
0 Likes
MrLorenzo
Active Level 1
Galaxy Note

Is this on all phones or unfortunate phones only? Mine has been on automatic updates and I haven't had any issues.  

0 Likes
NapintasAk
Beginner Level 2
Galaxy Note
Any feedback on what Samsung's solution on this greenline.
My first Samsung was Note 2. I never had issues with Note 4, 8, 10.
I was just browsing 3 days ago and a green line appeared on my screen. All my family members are Apple users and they told me to switch. I've been eyeing S23 or Fold to buy a month ago but now having second thoughts with happened on my Note 20 Ultra😔
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