Mobile data not working?

[igotme]

How do you guys fix this issue? 

[YONGSKIE · Accepted solution]

Hi, igotme! 

You can try turning on and off Airplane Mode first to refresh your connection. 

If that didn't work out, try to disable and enable the phone line or SIM card that you're using in Settings > SIM Card Manager. 

Restarting your device might also fix the issue. 

If the steps above didn't fix the issue and you have an active data plan, switch your SIM card to a different device. If the same issue follows, contact your network provider. The issue might be on their end.

I hope that helps!

[butete]

possible telco issue

[RexKinglithrel]

I reset my network settings, (settings-search-reset network) take note that it also disconnect your phone in wifi and you need to connect it again using your wifi password.

[ProCo]

Kindly check your Settings.

[TeamGalaxyRene]

Hello igotme,

Thanks for your inquiry and hope you are satisfied with our dear Samsung members reply, here.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you. 

[dh4n]

My mobile data is on. but no internet. and i dont know where can i see the mobile data arrow if there's open . how can i fix this