Original topic:

Note 10 Plus

(Topic created on: 12-13-2021 06:45 PM)
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GavOz
Active Level 1
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Galaxy Note
Good evening. I have a note 10 plus and the spen is not connecting to Air Comands. I was wondering, is it because of an software update? Thanks
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SamsungLaura
Moderator
Moderator
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Galaxy Note

Hi @GavOz, I suggest sending an error report via the Samsung Members app for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

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