Note10+ 5G: Not connect to any network when making phone calls after android 12 update

[Glider222]

Hi All, HELP HELP HELP..... 

Desperately trying to connect my NOT10+ 5G to the network 65% of the time during the day. After the Android 12 update its just not working. Works perfect on home WiFi no issues. Randomly drops out of service. im using Telstra and on another similar device at home( Android 12 not update) everything is perfect. Tried to shift from 5G down upto 3G but it keeps showing H+ on the connection status most of the time and cannot even make calls. Is SAMSUNG taking any measures to resolve this ??? extremely disappointed and desperate for a solution.   

Note i have even: 

1. Restarted the phone a million times by now.

2. Rest the phone 5 time i guess by now.

3. Network setting reset as well ( tried that, no luck)

4. changed 5G to 4G and 3G and every other option ..  

I have tried to attached a few Statuses of the phone as a proof, see if it helps anyone. 

NO network at 12:07

Struggle going on

NO data status even if option is ON

Even on 5G still has H+

NO internet response

[g29h3]

What is that

[SamsungLaura]

Hi @Glider222, thanks for bringing this to our attention. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

[Troubadour]

As a very temporary measure for home calls and if you are with Telstra, Optus, Vodafone or Boost, but not any other provider, Google "Wi-fi calling Telstra" and you should be able to receive and make calls when you are close to any wi-fi network you are logged into. Another thing to check, go to Phone settings for making calls and click on settings to activate VoLTE in settings, make sure by contacting your provider that they have turned on VoLTE at their end.

[Troubadour]

One thing you could check is your APN (Access Point Names) settings (one of your images shows where that is). Google this but here are a couple of links for Telstra https://www.5gapn.com/au/en/telstra and, for your phone but android 9 https://mobilesupport.telstra.com.au/samsung/galaxy-note10-plus-5g-android-9-0/internet-entertainmen... Be very careful when entering as using a cap instead of lowercase, for instance, will result in an error. Before starting write down on paper your existing settings so you can revert to those settings if there is a problem.

[NateJames]

I have the same issue and I have changed 4 different phone companies, and I can hardly get coverage anywhere even working in the Melbourne CBD

[SamsungLaura]

Hi @NateJames, that's very strange. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.