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Original topic:

Pink line (note 20 ultra)

(Topic created on: 05-23-2023 03:11 AM)
270 Views
CyLo
Beginner Level 2
Options
Galaxy Note
I just wanna ask if this has the same issue as the S20 series. Pink vertical line suddenly appeared when I checked my phone this morning. The odd thing is I never dropped it. Do you have any suggestions that might help? Thanks. 
6 Comments
Cefiro
Active Level 10
Galaxy Note
Similar experience, just read the discussion here:

https://r1.community.samsung.com/t5/galaxy-s/annoying-green-line/td-p/21832217
0 Likes
Galaxy Note
1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd step
call or chat samsung support

3rd step

bring your device nearest samsung service center.
0 Likes
Khaled75
Expert Level 5
Galaxy Note
Bring it to a Samsung Service Center to have it checked.
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy Note

Hello CyLo,

We are sorry to hear about your experience with your Samsung Galaxy Note 20 Ultra having issues with the pink vertical line on screen. I highly suggest bringing your device to the nearest Samsung authorized service center in your area.  Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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Gee2023
Active Level 1
Galaxy Note
We need to file a class suit. Their update caused the vertical line so SAMSUNG has to replace our units
0 Likes
EzkLokin
Active Level 2
Galaxy Note
I wouls aggree kc prang lahat nlnf ng devicea nila affected.
0 Likes