Recording

[Yazzy72]

I am using Note 20 ultra and for some reason now I can take video longer than 1 hour like I used to...can someone help me please...thank you

[SamsungLaura]

Hi @Yazzy72, did you mean you can no longer take videos over an hour?

Some devices may have limits on video recording depending on the resolution of the recording. Please try the following and see if you still have the limit:

Camera app > Settings > Reset settings > Reset. 

[Yazzy72]

I have done that actually...now my video only takes 4 mins with my Note20 ultra...any other way I can take a longer video

[SamsungLaura]

That's odd. I suggest sending an error report via the Samsung Members app for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

[Yazzy72]

Thank you for your suggestion...