Anybody know why the SPen suddenly stop connecting to the phone even after updating to recent updates? The button doesn't work, tried wipe cache partition, am up to date with OS, tried resetting SPen, what else have I not tried?
Hi @Darkangel515, thanks for reaching out. Sorry to hear you're having issues with connecting your S Pen.
I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Why whats the point, I've sent an error massage through mutiple times and I get the same instructions everytime which doesn't fix it. So what's the point. I just have to now go and purchase a new Samsung pen to use its full function..😡
I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.
To send an error report: Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
