S22 Ultra - screen

[C22Aus]

Hi there with the S22 Ultra on the lock screen when you pull out the pen you are able to write directly on the screen but there is a part of screen that is not responsive

Any ideas

[Icelite]

No contact with the screen?

[Mayho]

Are you using a magnetic phone case?

[SamsungLaura]

Hi @C22Aus, if you are, please remove the case from your phone to see if this resolves the issue.  

In some cases, the magnet in 3rd party cases may interfere with the connection between the S Pen and screen. 

If the issue persists without a case, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.