A bright vertical green line suddenly appeared on my Note 20 Ultra screen after installing the latest software update. The phone has never been dropped or submerged in water. The line just appeared all of a sudden. The same thing happened to my S series phone early last year. Now I am seeing multiple posts in these forums this month reporting the very same issue. Searched the web and also found several reports from Samsung users over the world this month. What is up with these updates causing the green lines? Planned obsolescence? Force users to spend money for repair?
To the Samsung tech that's going to reply here, I already submitted the error report via the Samsung Members app.
Next question is, what is Samsung going to do to resolve this issue affecting possibly thousands of users without making them spend money for a clearly faulty update?
We are sorry to hear about your experience with the recent updates on your beloved Samsung Galaxy Note 20 Ultra having issues with the vertical green line. I feel and understand why you are worried for a device that you've take care so much, expecting it to improved after an update. If my device is facing similar experience, I will be bothered too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
If that doesn't solved the issue, you may bring it to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the its root cause. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.
Reminds me of my own experience with Samsung last December..
Watch this. This says it all about right. However, I have given Samsung another chance. I traded-in my vertical line damaged Note20-U with another of their flagship phone. I hope they have corrected the flaws, most especially the "SNAPDRAGON 8 Gen2 for Galaxy " now installed, wc so far never overheated this phone, not once for 4 months of use. Let's see further on.. https://youtu.be/FZQRDGFfqaw
Welcome to the club. Note 10 Ultra owner here. Originally 1 my phone had 1 line only, after 3 days I have 2 vertical lines. This is definitely a factory defect but Samsung has not acknowledged it yet maybe to avoid responsibility in replacing screens for free. I'm not buying Samsung phone until they acknowledge it and do something about it. It's just a matter of time for other phones to suffer the same fate.
Samsung? Any update? Thpusand of your users already have thia issue and your service center wants us to pay 15000 ph pesos for the repair and ita obvious that your device ia the lssue
