MickD
Beginner Level 2
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08-23-2023 09:41 PM in
Galaxy S
Hey Google works on my Galaxy S21 when not using Android Auto.
Now it doesn't work when connected to my car via Android Auto. Worked this morning but not this afternoon.
A quick Google search will show plenty of others experiencing the same issue but no real solutions.
Have cleared cache in both Google and Android Auto apps, uninstalled apps and reinstalled, shut down phone etc etc etc.
No change.
It's not the car as the 3 other family phones all work, plus my phone has the same issue in my wife's car.
Would appreciate any help you can offer.
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SamsungClaudett e
Community Manager
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08-30-2023 09:31 AM in
Galaxy SHey @bushman992001
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Kind Regards,
SamsungClaudette

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