App issues S25 ultra

[kezzaj666]

I've recently got the S25 ultra i can't log into the telstra app they have investigated it from there end said its my phone I can log it via tablet or computer just not this new samsung..any ideas 

[Dolgogi]

Has their app been updated to work on Android 15 and 64bit?

[kezzaj666]

They said nobody else has reported the problem with it. They tried saying it was my VPN I had turned the VPN nord off an tried using it made no difference I just keep getting the same thing can't access account

[kezzaj666]

Here's what I keep getting

[Dolgogi]

Have you tried deleting/uninstalling the app and starting over fresh?

Perhaps try a reinstall without the VPN running.

[kezzaj666]

Yep i even reset the handset back to factory

[Magzzzzz]

I have the same issue accessing the Optus app

[Dolgogi]

Optus app works for me 🤔
S25U from Samsung, not Optus.

[kezzaj666]

It's so annoying I can get in the app on all other devices