Application

[Anonymous]

My phone's is laggings and all my apps have bugs. PLZ RETURN BACK TO NORMAL! UPDATE!!

[Anonymous]

Where's my update!!!

[Scoundrel]

Samsung needs to fix its one ui because it's a lagging mess. I'm giving it another month and then I'm trying the competition.

[Anonymous]

I HAVE UPDATED MY PHONE BUT MY PHONE IS STILL LAGGY!!! RETURN BACK TO NORMAL OKZ, UPDATE GOOGLE PLAY SERVICES!

[SamsungLaura]

Hi @Hieuy I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Alternatively, you may also head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/ 

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

[Anonymous]

GOOGLE PLAY SERVICES ARE OUT OF DATE!

[SamsungLaura]

Hi @Hieuy, if you are receiving this message you will need to update your device. 

To do this:

Settings > Software update > Download and install

Then go to the Google Playstore and update all relevant updates under

Play store > profile icon > Manage apps and devices > Updates available