Original topic:

Bluetooth

(Topic created on: 04-14-2023 04:13 PM)
413 Views
allnicknamesarestupi
Active Level 1
Options
Galaxy S
S20 update on March 24th has stopped my phone from connecting to anything despite being able to pair, Samsung support are completely incompetent to be able to solve this issue. Anyone else had this and were able to fix it? 
Alternatively willing to lead a class action against Samsung.
9 Comments
Galaxy S
Exhausted that ages ago, didn't help
0 Likes
colacola
Active Level 4
Galaxy S
Download firmware and flash with odin. Don't hope samsung support can help. Samsung support is Notting they won't help.
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Galaxy S
Where do I get firmware from?
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colacola
Active Level 4
Galaxy S
colacola
Active Level 4
Galaxy S
Read carefully before flashing
Galaxy S
Will begin the process of a class action against Samsung for damages to private devices as a result of their updates and failure to meet their obligations under Australian consumer law, comment if you wish to be listed in the class action, there will be zero cost to become involved.
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SamsungClaudette
Community Manager
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Galaxy S

Hello @allnicknamesarestupi

I am so sorry that you are having this issue. I would really like to look into this for you. If you could send an email with the below information filled out, through to members.au@samsung.com I will have this issue personally escalated for you.

Subject Title: SamsungClaudette - Bluetooth Issue <----Please post this in the Email Subject as well as your community Handle.

Customers Name

 

Online Name

 

Email

 

Contact Number

   

Preferred Call Back Time

 

State

 

Model

 

Serial Number

 

Product Issue

 

 

Kind Regards,
SamsungClaudette

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Galaxy S
This has been going on for over a month, Samsung has had more than ample opportunity to repair the damage caused and I have been more than patient. All the details you have asked for you already have and you have not only failed to repair the damage you have caused but you have also demonstrated your refusal to follow your legal obligations under Australian Consumer law this has been documented
Brian
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