Camera won't focus

[Billsy]

Hi I have just been to Thailand for holidays and my still camera and video camera just won't auto focus I have a s21 ultra it has never been dropped.  A week or so before my holiday at the end of April I downloaded the latest software since I did that it's just all gone bad . Has any one else had this problem and can it be fixed with a software upgrade thanks.

[zarontavern]

I've been experiencing auto focus issues with my galaxy S22 Ultra as well, it seems I have to exit and re-enter the camera app for it to focus properly

[SamsungLaura]

Hi @zarontavern, could you try the following and let me know how you go:

1. Update software to latest version.

Settings > Software update > Download and install

2. Clear camera cache

Settings > Apps > Camera > Storage > Clear data (this will clear any previously saved camera settings.)

[zarontavern]

Still haven't received software update, I'll clear cache and data now

[icymeow]

Try closing the camera app fully in background apps and then reopen. If the issue persists, try tapping on subjects to focus. Alternatively, you could try downloading the Expert RAW camera app by Samsung in the Galaxy store for free and try if that works better.

[SamsungLaura]

Hi @Billsy, thanks for bringing this to our attention.

I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > attach screen recording of camera issue > ‘Send’ in top right.

[Troubadour]

Also go into the camera software under apps and clear the cachs

[klickar]

I have the same auto focus issues, it's terrible