Cannot find SIM CARD MANAGER on s10+

[Halfa]

Not sure if this has happend due to a recent update from either samsung or android but I am unable to find any kind of dual sim possibility on my samsung S10+ even though it is a dual sim capable phone
phone model:SM-G975F GSM exynos9820 beyond2
Latest update: 1 may 2022 version G975FXXUFHVE1/G975FOXMFHVE1/G975FXXUFHVE1
UI 4.1
android 12
2 imei numbers on back of phone but not in about phone

[SamsungLaura]

Hi @Halfa, are you able to to find it under the following?

Settings > Connections > Dual SIM. 

If not, could you share a screenshot of your Connections page? 

[alianishaa]

Same I don't have sim manager on my S10+

[SamsungClaudette]

Hey @alianishaa

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette