FLIP 4 Screen Issue

[Crescense]

Have you experienced when you are closing the flip 4, the screen flashes and turns off immediately even before the flip was totally closed. Previously, the screen is still awake while i close the phone but yesterday i experienced that the screen problem mentioned above.

When the screen dies like this, it does not respond even via fingerprint and double tapping the screen which i usually used to wake up my screen. I have to try several times before it responds.

The difference can be seen on this 2 videos..

[TeamGalaxyRene]

Hello Crescense,

We are sorry to hear about your experience with your Samsung Galaxy Z Flip 4 having issues with screen flashes and turns off immediately even before the flip was totally closed.  I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered and disappointed too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Force the phone to reboot.

Press and hold the Volume Down and Power key for 7 to 10 seconds to perform a forced reboot or soft reset. On phones without a dedicated Power key, press and hold the Volume down key and Side key for 7 to 10 seconds.

Optimize device performance.

The Device care feature will improve your phone's overall performance by scanning for wasted storage space and other potential issues. Navigate to and open Settings. Tap Device care, and then tap Optimize now.

Reboot the phone in safe mode.

Booting your smartphone in safe mode is also another option to find out if the screen still flickers or not. Safe mode is like a diagnostic tool to help identify the problems on your device.

Step 1: Turn off your device then power on.

Step 2: When the Samsung logo appears by itself, press and hold the Volume down key.

Step 3: The device will switch on in Safe mode. Safe mode will be displayed on the bottom left of the screen.

If the screen works in safe mode, an app is most likely causing your issue. Remove recently downloaded apps one by one until the problem is fixed. If the problem persists when your device is running in Safe mode, the problem might not be related to an app.

To exit safe mode, restart your device

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[xBULANx]

Im experiencing the same with my Z flip 3. Possible cause is the system update

[Komal03]

I am experiencing the same problem with my zFlip4.

[Komal03]

Hi Cresence,
Was your problem solved by rebooting or any of the solutions mentioned by Samsung CS below ?

[Komal03]

How do I fix this issue on my Zflip4. Samsung Service center representative it is because of some hardware issue. Is that true?