Follow up on my earlier post on 21 March about the buggy Samsung S23 Ultra

[Samsungultras23]

I had earlier shared about my issues with Samsung S23 and Samsung finally agreed to do a 1 to 1 exchange of my handphone on 24 March. But I was away and only managed to talk to their staff on 27 March when I am back in Singapore. Again they pushed the exchange date to 29 March which is more than a week since I first encounter issues.

I just went down to do the exchange and was informed that it was a hardware failure on my earlier S23. I clearly recalled that the service centre @ Plaza Sing said that it was not a hardware issues on 22 March when I first went down and which was why they refused to do any exchange for me back then. I received no apologies from the staff of the service center for the wrong judgement, by the way. So I had to put up with more than 1 week of inconvenience because of their incompetency.

Cutting long story short, I also just realised that Samsung S23 could not be synced to 365 health apps as confirmed by their staff. Hence, a something for potential S23 buyer to consider.

[JP19]

Hi, most of the staff are part-time and their salary is not that high, so probably don't expect top notch service support.

[jamesbob]

also they are mobile phones reseller conpanies that are authorized to carry Samsung brand..

eg: Samsung at Westgate shopping mall isn't the same as in Jurong Point.

regardless it is very lucky of you to do 1 for 1 replacements. i have never heard so far this method except for repairing it.

[Samsungultras23]

They tried to repair. They had my phone for a few days before they decided to replace it. It was a hardware issue.

[3dm0n4]

My S23 ultra also can't be synced to 364 health apps. So samsung has replaced a new phone to u due to this issue?

[Samsungultras23]

No. They replaced my handphone due to many apps unable to work on my previous phone, a hardware failure.
I am still having the issue of 365 not syncing to the replaced Samsung S23.

[JP19]

Wah.. I didn't know that leh.. Westgate's Samsung branch is run by a mobile phone reseller company? I think among all, Plaza Sing should be the best and considered a flagship repair centre?

[jamesbob]

wait when you all say 365 health apps, are you all referring to the Healthy 365 from Health Promotion Board?

[Samsungultras23]

Yes

[jamesbob]

i was able to sync but for heart rate, it has to come from wearables. healthy 365 and samsung are so sneaky. with Fitbit no issue at all