My Samsung Galaxy S21 5G started to randomly restart itself the first few months of getting it. I took it into our local Samsung store, they sent it off, they reset the device to its factory settings.
It only took a week for it to start resetting itself randomly again, i kept it free from any apps, to make sure it wasn't some conflict btw. So i took it right back, Samsung sent it off to the same service centre, they did their checks and flashed it and sent it right back.. And low and behold started resetting... The worst part is there is no reason for it, i will wake up and the phone has reset during the night, i will open the default chrome browser and it will restart, i will start to call someone it will restart, i will end a call with someone and it will restart. I will open or close the camera it will restart, i will have it in my pocket and it will restart.
The worst part is that i need to make an emergency call and it resets upon making the call.... I cannot rely on this phone to save my life or someone else, and i do mean that in the literal sense..
So upon taking it back for the third time they said the will send it off VOC ( Voice of the customer) or something like that, and that i will be contacted to see if we can get it replaced or refunded. But NO they sent it right back to the same repair place that did the same old check saying there is nothing wrong...
So now i am capturing footage if it randomly resetting, which i have some... But it's not easy because its so random.
So i hope once i have the footage, i can show people, showing them that there is something is wrong and their fault checks are not reporting correctly.
I really hope to have this sorted, my old Galaxy S6 is still more reliable. But this will probably be my last Samsung device... Shameful service and customer care i have to say.
The same is true for my new fold z 4, brand new, it always freezes and restarts erratically. Factory reset doesn't work. Take the phone to Samsung after sales, why don't they operate the phone to test why it restarts automatically, they just did a test for me and said there was no problem, they threw the phone back to me, the result is still the same, even if you help me reinstall Check the system. too bad samsung
Hey there, I am sorry to hear the issue was not resolved after an assessment. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps. To send an error report: Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
My S215g has the exact same problem, it is at the service agent now for the third time. I have sent dozens of error logs in through this app and emailed directly. But no help. This seems to be a recurring problem with Samsungs if you read through these posts or look online. But Samsung doesn't want to know about it or admit there is a problem with their devices.
