NFC switched on but Android beam not enabled

[JanideSmith]

I have just purchased the S21 Ultra and am trying to use the NFC to connect a Samsung Buds Pro Smart Cover (Hohoho mandalorian one, purchased from Samsung directly). 

It connects via NFC, and so I have tried and tried and it does not read it. I then decided to test my NFC by holding a card with a chip in it that I know worked on my Samsung note10, and surprise surprise, it didn't pick it up either. 

So far I have tried:

• Emptying the cache for the NFC
• Force stop of NFC
• Restart phone several times
• Soft restart holding side buttons until turns off
• Reset all settings through menu

None have worked. 

I have now downloaded a two NFC check apps, both tell 

me my device is ready to use NFC, but the Android bean is not enabled. Google tells me by having the NFC switched to on, this should automatically be enabled and the S21 no longer has a setting specifically for the Android Beam to be turned on and off. 

Anyone else having this issue no the new S21? Can I fix the Android beam so it is enabled while when my NFC is switched to on? 

[Protonumus]

I have all the latest updates on the latest phone. No issues.

My phone NFC is the centre back on my phone, but some are located at the top of the phone, try these area's.

[JanideSmith]

Yeah I tried the tip and middle and bottom of the phone. I didn't check my old phone before selling it, but I know previously the card would scan on the nfc so I know pre update it would work.

Ill try find something else to test nfc tag on, but im not confident

[Protonumus]

Live might have the answer. If not, I would pop down to the store to demonstrate or test.

https://samsung-livechat.sprinklr.com/seao/au/index.html

[JanideSmith]

Let's hope someone can. Its a cute cover, but not worth the money if it doesn't do anything other then look cute lol
Thanks for all your help!

[Protonumus]

LoL. So True.

Good luck. 🤠👍

[SamsungLaura]

Hi @JanideSmith, thanks for reaching out. Please open the Samsung Members app on your S21, and go to the following:

Get Help > Diagnostics > Start > NFC

If the issue persists, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

[hunta]

I up dated my phone, now the NFC will not work. Everytime I go to turn it on, I keep getting a message popping up saying security policy prevents from changing settings, so I can't turnthe NFC on to use it, what can I do to fix it

[SamsungLaura]

Hi @hunta, that's odd. Please try the following and let me know:

1. Swipe down to your Quick Panel Settings > ensure 'Sensors Off' is off (should be greyed out, not blue)

2. Check if a 3rd party app may be preventing it from opening: 

Settings > Biometrics and security > Other security settings > Device admin apps. From here you can see which apps may be blocking the use of NFC.

[JeremySoul]

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