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06-24-2022 05:32 PM in
Galaxy SMy S22 ultra which I've had since March 22 has started to drop calls. Not ringing on my end and issues with having to resend messages up to 3 times. Not happy 😒
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06-24-2022 05:47 PM in
Galaxy S- Mark as New
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06-24-2022 06:54 PM in
Galaxy SI'd also suggest using the Samsung Members app to send through an error report.
To send a report:
Samsung Members app > Get help > Error reports > Application > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
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06-24-2022 07:57 PM in
Galaxy STelstra 5G settings are here https://www.myapnsettings.com/2020/07/telstra-5g-apn-settings.html
As a separate issue, if you are on Telstra , Boost, Optus or Vodafone (not resellers) read up on Wi-fi Calling, for Telstra
https://www.telstra.com.au/support/mobiles-devices/telstra-wifi-calling similar web pages provided by others.
To check coverage at your premises load an app called Aus Phone Towers. Note coverage quality may deteriorate if ISP has oversold in your cell phone area. To check Google Speedtest, choose one. Run at different times of day for comparison.

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06-27-2022 10:49 AM in
Galaxy SHi there, as mentioned by @Dolgogi above, please check with your provider to see if there were any maintenance/outages recently. If not, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
