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Original topic:

S 22 Ultra ringing issues

(Topic created on: 06-24-2022 05:32 PM)
502 Views
Members_1wXAL5X
Beginner Level 2
Options
Galaxy S

My S22 ultra which I've had since March 22 has started to drop calls. Not ringing on my end and issues with having to resend messages up to 3 times. Not happy 😒 

4 REPLIES 4
zarontavern
Active Level 6
Galaxy S
I've had a series of issues on my S22 Ultra. I've had battery drain, performance issues, lagging, bootlooping issues etc. It's quite disappointing and it seems now I'm suffering from occasional connection issues 🙄
0 Likes
Galaxy S
@Members_1wXAL5X have you checked your carriers website to see if there are any network issues/upgrades/maintenance going on?

I'd also suggest using the Samsung Members app to send through an error report.
To send a report:

Samsung Members app > Get help > Error reports > Application > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Troubadour
Expert Level 2
Galaxy S
Consider changing to 4G if you are cuŕently on 5G as a test. Also check settings for Access Point Names (APNs). Some carriers, e.g. Telstra, have different settings for 5G.To change settings https://www.telstra.com.au/business-enterprise/support/changing-an-apn-setting
Telstra 5G settings are here https://www.myapnsettings.com/2020/07/telstra-5g-apn-settings.html

As a separate issue, if you are on Telstra , Boost, Optus or Vodafone (not resellers) read up on Wi-fi Calling, for Telstra
https://www.telstra.com.au/support/mobiles-devices/telstra-wifi-calling similar web pages provided by others.

To check coverage at your premises load an app called Aus Phone Towers. Note coverage quality may deteriorate if ISP has oversold in your cell phone area. To check Google Speedtest, choose one. Run at different times of day for comparison.
0 Likes
SamsungLaura
Moderator
Moderator
Options
Galaxy S

Hi there, as mentioned by @Dolgogi above, please check with your provider to see if there were any maintenance/outages recently. If not, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.