@samsung I'm paying premium price to buy your flagship product Galaxy S20 plus, but you lousy quality phone after used 2 years plus, without any drop or damage, out of sudden appeared green line on the screen.
Then found out this problem already impacted world wide users, so many users raised dissatisfaction. I contacted Samsung Malaysia and asking me to pay rm1k to repair your product defect, just because the free replacement ended 1 month ago. If this is a product issue, you should honour it and take responsibility of the issue as not due to misused or phone dropped by users, you samsung should take the responsibility.
Despite samsung service center confirmed there's no misused of the phone and it is the same product defect, you still reject the repair. The worst experience with Samsung now. I'm going to END my business with Samsung, good luck to all other victims out there. Apple is my choice for quality product and reliable customer service.
I have the same green line defect on my S20 Plus for the second time.
I am ditching Samsung forever. Their customer service is ignorant and useless. Their phones have deteriorated over the past few years, and I can't find anything keeping me loyal to this brand.
