S20+ vertical line issue

[Marrianne]

Another vertical green line seen on my screen. It's super faint and almost barely visible. Idk what to do with this phone anymore. I already submitted a complaint where will i see their response?

[butete]

by monday office hours

[jearce]

Make use of your warranty if pwede pa...before its too late.

[Marrianne]

Di na po pwede since 2020 pa po ito😕

[TeamGalaxyRene]

Hello Marrianne,

Thank you for reaching out to us here, to inquire about what to do with the vertical green line almost barely visible on your Samsung Galaxy S20+ display.

And really, we know, how are you feeling right now, don't know what to do next.

But don't worry; we are here to assist, and provide solutions to the issues with your device.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen Notifications.

Also, check Samsung members apps, notification bell icon for any updates information available for your device.

B) Running the Diagnostic Tools under Samsung Members app.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View Tests located under Diagnostics.

Step 3. Diagnostics checks, Individually Tap the following;

    "Touch screen".

Step 4. Your Samsung Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. You can view your results after each check is complete.

C) Submit report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap "Display".

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text.... 

D) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

E) Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

F) If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Our Samsung Engineers/Technicians are competent enough to provide your better service and offer you in order to enhance your Samsung Galaxy experience.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's display issue gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

[cutebibi]

Try bringing it to an accredited service center. They have a one time warranty for us s20 users especially for that green line. I got mine fixed free of charge even outside the warranty