S21 FE keeps restarting

[DingDongDan]

My phone just randomly restarts at least once a day. Anyone having a similar problem.

[Members_JRaBObb]

Recently migrated from an iPhone to this S21FE (SM-G990E), and now regretting it... I'm having similar crashing/restarting problem as those described above. The screen freezes (and often times showing some noisy/pixelated artifacts on parts of the screen) before rebooting itself, often 10 to 15 times a day, while using it as well as when it's idling and connected to a charger. Tried every "fix" that I can find on the internet, including repeated factory resets, and running without any installed apps (as well as running in safe mode); but it still crashes & reboots frequently. 

Strange thing is when I first got this phone 4 months ago, I had no problems at all. It only started about a month ago, might have been after one of the updates.

Submitted error reports as per instructions above; really hope someone will figure this out and provide a software update to resolve this! 

[SamsungLaura]

Hi there, thanks for sending the error report through. Our team will aim to respond within 48 hours to provide a solution or raise your log data to our research team. 

Based on what you've described, you may need to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/ 

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/ 

[Logibear]

Man same here. And the 14 just dropped 😔 I got this from a third party and idk if it's new or not but it just started restarting on me twice in an hour and I use my phone for work and I'm having buyers remorse if it gets worse like 10 or 15 times a day I'll have really bad buyers remorse... it's a shame too because I would other wise like this phone and thought I did my DD in looking for a phone.. but maybe not 

[mpignot]

I have exactly the same problem, and now even in safe mode, that pile of **bleep** will always reboot on its own, right after saying QuickShare keeps stopping.

I can't even boot anymore to make a backup of my pictures.

The funniest thing is the error message stating you can backup in an SD card... on a device that does not have any SD slot.

What the hell are you guys thinking...

Long story short, it's a pile of **bleep**, and I cannot believe Samsung is doing jack-**bleep** about it.

What am I supposed to do now?

[Ayushjain41]

Yess i have the same issue...when I'm not using it for 3-4hrs. It wakes up with a restart

[SamsungLaura]

Hi @Ayushjain41, thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

[RobbeDHondt]

I have the same issue:

I bought this phone in November 2022; after having this issue for a while and trying all recommended 'solutions' (check for updates, clear cache, reset to factory settings), the problem was not solved.

The store where I bought the phone sent it to the Samsung service. The phone was returned after 2 weeks with the note "We could not find anything wrong with your product, so the case is closed".

They mentioned that they performed a factory reset and told me not to use the transfer of apps from my old phone (Which I actually didn't do before). I started using the phone again yesterday and it randomly restarted twice today.

I am really unhappy with this and I don't know what to do, I don't want to send the phone to the service center again for 2 weeks, just to hear "there is nothing wrong with your product" again.

Clearly, I am not the only one with this problem so please find a solution!

[SamsungClaudette]

Hello @RobbeDHondt

I am sorry that you are having this issue is as well. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind regards,
SamsungClaudette

[RobbeDHondt]

I have been doing the error reports for a while.

If I return it to a repair shop, I will AGAIN lose my phone for 2 weeks. This would mean I could not use my phone 1 out of 3 months I have had it. This is just ridiculous. There clearly was something wrong in the first place and it is a common issue, based on what I have been reading here and on other fora. 

Is there no other way than to lose my phone again for 2 weeks? If not, I should at least get compensation of some sort, right? As there is clearly something wrong here and the service center was either too stupid or too lazy to find a solution.

[SamsungClaudette]

Hello @RobbeDHondt

I have had a look into the error reports that you have been sending through. It seems that your error reports have been sent to Samsung Sweden instead. In order for error reports to be sent to Samsung Australia you will need to change your Samsung account region to Australia.

To do this, you will need to contact Samsung account support with the number below or head to www.samsung.com/au/support

Phone Number: 1300 362 603

Once this is done please send through another error report. Please ensure you are sending it Samsung Australia.

If you require any further assistance please reply to this thread.

Kind regards,
SamsungClaudette