Hi @BQSerge, thanks for reaching out. That's strange. As you've already mentioned trying the typical troubleshooting steps, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
Hey Laura, I've sent that error report and it's been a month now. Pioneer tell me it's a Samsung problem. Do you know if this error is getting fixed anytime soon?
Hi @BQSerge, thank you for your patience in regard to this issue. I can confirm that the issue has been raised to Google. Our research and development team have advised the following:
We have received reports of an issue where a black screen display is shown when Galaxy S22 models are connecting to Android Auto for some Pioneer head units. The problem has been reported to Google, and we are analysing the cause of the problem.
Based on the advice from our research and development team, we have raised this issue with Google and are currently investigating the issue together with Google. We would expect an application update/software update to be released in the future to resolve this issue.
Please keep an eye out for both application updates and software updates and monitor to see if the issue continues.
