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01-07-2024 05:42 PM in
Galaxy SThis happened last December 2023 and reported right away. Already surrendered my phone in a service center for diagnosis and assessment for submission of technical report for the consideration of Free-of-Charge request. Out of warranty since February 2023.
Hi! I have a S22 Ultra, I've also experienced the horizontal green line appearing beside the camera hole when my phone is in 120hz refresh rate. The phone was still fully functional, even when I ran a diagnosis on the device from touch to s-pen hover all was running fine. I've tried soft reset on my phone and also done Factory Reset as advise thru email prior going to a service center if the issue still occur and unfortunately it does. The service center that supposed to diagnose and assess my unit just gives me a quotation for the repair, what needs to be repaired and what is the issue of the unit (which I already knew by the way.,) but not the probable cause and reason. When I asked them what might be the reason is they said it was "natural breakdown" of the unit which was not included in the "Technical Report" as stated by the case manager. As of now I'm still coordinating with their team with what really happened to my unit because it really is not acceptable to pay another unreasonable price for the REPAIR of an "EPIC STANDARD" flagship unit.
By the way Samsung India has offered free replacement for this same case within 3years of its purchased date upon proper evaluation and diagnosis and I dont see any reason why Samsung Philippines would not do the same.
Note: Photos not mine grabbed from another user online. Would like to attach my own but luckily I don't have my phone.
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01-07-2024 11:19 PM in
Galaxy S- Mark as New
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01-08-2024 01:15 AM in
Galaxy S- Mark as New
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08-20-2024 03:02 AM in
Galaxy S- Mark as New
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01-09-2024 05:09 AM in
Galaxy S- Mark as New
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01-09-2024 05:22 PM in
Galaxy SHoping for your units durability and those properly working units don't have to face this issue😊
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01-09-2024 05:26 PM in
Galaxy S- Mark as New
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01-09-2024 05:36 PM in
Galaxy SHehe same tayo sir! First flagship unit ko to with my hard earned money kaya ang bigat sa loob na kahit anong ingat sir ginawa ko nagkaganyan pa din, actually Im more than satisfied having this phone with its performance. Kaya nakakgulaat nagkaganyan bigla unit ko.
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01-09-2024 05:43 PM in
Galaxy S- Mark as New
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01-10-2024 04:28 PM in
Galaxy SKaka-update ko lang last week to UI 6.0. Unfortunately, I'm out of warranty just December last year😭 Used for 1 year only and no physical damage. Tried factory reset, but did not resolve the issue still.🥹
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01-10-2024 04:49 PM in
Galaxy S