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Original topic:

S22 ultra Green Line

(Topic created on: 01-07-2024 05:42 PM)
14456 Views
Roiedizon25
Active Level 3
Options
Galaxy S

This happened last December 2023 and reported right away. Already surrendered my phone in a service center for diagnosis and assessment for submission of technical report for the consideration of Free-of-Charge request. Out of warranty since February 2023.

Hi! I have a S22 Ultra, I've also experienced the horizontal green line appearing beside the camera hole when my phone is in 120hz refresh rate. The phone was still fully functional, even when I ran a diagnosis on the device from touch to s-pen hover all was running fine. I've tried soft reset on my phone and also done Factory Reset as advise thru email prior going to a service center if the issue still occur and unfortunately it does. The service center that supposed to diagnose and assess my unit just gives me a quotation for the repair, what needs to be repaired  and what is the issue of the unit (which I already knew by the way.,) but not the probable cause and reason. When I asked them what might be the reason is they said it was "natural breakdown" of the unit which was not included in the "Technical Report" as stated by the case manager. As of now I'm still coordinating with their team with what really happened to my unit because it really is not acceptable to pay another unreasonable price for the REPAIR of an "EPIC STANDARD" flagship unit. 

 

By the way Samsung India has offered free replacement for this same case within 3years of its purchased date upon proper evaluation and diagnosis and I dont see any reason why Samsung Philippines would not do the same.

Note: Photos not mine grabbed from another user online. Would like to attach my own but luckily I don't have my phone.

@120.jpg@ 60hz.jpgasdasda.jpgSamsung-Galaxy-S22-Ultra-Display-White-Patch-Issue-06-304x405.jpegSamsung-Galaxy-S22-Ultra-Display-White-Patch-Issue-02-228x405.jpeg

28 Comments
Roiedizon25
Active Level 3
Galaxy S

Sorry to hear that Itsuki_9, try mo po dalhin sa Service Center and let them know what happened. Much better kung informed po sila sa mga issues ng units natin.  Hoping for a positive response on your case po.

Itsuki_9
Active Level 2
Galaxy S
Thank you. I am actually planning to go to the service center this weekend. But if they won't replace the screen for free, I'm just gonna buy a new phone since chances are babalik pa rin yung vertical green line. Never Samsung again.🙅
Roiedizon25
Active Level 3
Galaxy S

Ive been in contact with SAMSUNG in the past few weeks, unfortunately they only acknowledge free of charge for those units within the warranty period. But hoping for their consideration with your case

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edwardC0889
Beginner Level 2
Galaxy S
It happened din sa akin S22 Ultra after May 2024 6.1 update. I visited samsung service center, yun out of warranty na daw so need ako mag bayad ng 16k. Nag update ka lang di mo naman kasalanan, I take good care naman the unit. Hahay Samsung
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nhezzy
Beginner Level 2
Galaxy S
Aww. That happen tp me also. Sobrang iningatan ko talaga etong s22 ultra dahil mahal nga sya. Nagulat nalang ako may lumabas na green line. Hindi naman sya bumagask or naipit. I havr been using samsung for many years dto lang sa unit na eto nangyari ang nag ka green line. 3 years ko palang eto gamit. I still have samsung j7pro and s10 plus. Ill try to visit the service center but if may papalitan i would buy nalang a different brand yung mura nalang para di nakakasama ng loob. 😮💨😮💨😮💨
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Galaxy S

i am facing almost the same issue where i was casually browsing and all of sudden screen turned completely green. I can hardly see anything in the screen now.

I have submitted the device to the service center.
As per their inspection,
- No Physical damage
- No Liquid damage

Thus, they accepted the device for service, Unfortunately Samsung India denied the repair.
Its a complete disappointment to see such service.

I faced the same issue in my OnePlus 9, you wont believe guys they shared two options with a TAT of just 2hours
- Replace the screen free of cost (with a TAT of just 2 hours)
- Pay addition 3999. get a new upgraded device OnePlus 11R (with a TAT of just 1 hour to check for the physical & liquid damage)
That what we call an excellent After Sales Service.

Will never ever recommended now purchase a Samsung Device (will try  my best to share the same details such that People are aware of such un-ethical support from Samsung After Sales Service)

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iLyuha-
Beginner Level 2
Galaxy S
Got mine a while ago,how can this be @samsung,my hardwork money gone
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iLyuha-
Beginner Level 2
Galaxy S
Sayang pera
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Tapan_Ghetiya
Beginner Level 2
Galaxy S

Hi all I have the same issue and its resolve by just resetting my phone (Do reset all)

i am not sure if its work for everyone but try it before visiting service center

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