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Original topic:

S22 Ultra my phone problem

(Topic created on: 01-17-2023 09:16 PM)
580 Views
Jusan
Active Level 1
Options
Galaxy S
My phone (Samsung S22 ultra) always having a warning sign in my Charging port, that there something inside , wet or foreign object. My phone didn't come near to any wet object and I check my charging port using flashlight there is nothing inside. 

Anyway, I using 20 watts of adapter but its no used. 

Thank you for answering! 

#SamsungS22UltraIssue
6 Comments
Galaxy S
It could be glitches.
Try this.
Go settings
Go apps
Tap on more then show system apps.
Look for Android System
Tap on it.
Go to storage
Click on clear cache.
Then restart your phone.
Jusan
Active Level 1
Galaxy S
Thank you!

I already, restarting my phone yesterday but it has a same issue :(
0 Likes
Galaxy S
But if you are sure that you're phone didn't contact any water.
You can just stop the notifications from android system
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy S

Hello Jusan,

Sorry to hear that, about your experience with your Samsung Galaxy S22 Ultra having issues with charging port warning sign and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 

Self-Diagnostic check on the Samsung Members app.

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check. 

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all. Otherwise, tap only "Battery".

Step 4.Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

 

Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port.

Water will naturally evaporate from the charging port within approximately 1 to 2 hours. If any liquid other than fresh water enters the charging port of your device, you must rinse it in fresh water and dry it thoroughly with a dry, soft cloth.

 

Also, you can submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
butete
Expert Level 5
Galaxy S
i encountered this once on my s20u , wiped cache partition fixed it never occured again
0 Likes
Galaxy S
May nabasa ako before nag suggest na mag clear cache daw ng device care. Parang bug ata or something. Not sure kung maging effective sayo.
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