I currently own a s20 plus... about 3 weeks ago got an update notification for android 12, so i updated....it completely stuffed the phone. I lost most of the signal and reception on the phone, cant use it to make calls and text now, most of the time, and the phone drains power ridiculously.. all after the update....
So i need a phone and get on to the samsung website online orders and talk to someone on chat about ordering a new S22 ultra in the specific colour, asked 3 times if that colour and model were instock and ready to ship, and was told yes several times, would ship within 2 to 5 days , so i proceeded to order a brand new phone paid for it.
What a huge mistake. Got told a day later its a 5 to 6 week wait for that colour... Wow 6 weeks. This is and why i asked several times the person i spoke to before ordering and paying for it, if that colour was instock.I tried too call and just change the colour to one that was instock, told it cant be done, theres nothing they can do... i couldnt even cancel and get a refund, even though the circumstances and that i was told by samsung it was instock and ready to ship..absolutely nothing they can do..but i keeped persistent too try and sought it out. At the end of the day i paid $2000 for a phone, and thought they would atleast be able too just change the colour..but nope! I was lied too constantly, with promises to return my calls, someone would ring me and get back to me within 24 to 48hrs, it has been escalated to a manager... its now been a week and nothing. I regret spending all this money on samsungs online store. They would have to be the most unprofessional and unreliable business i have ever dealt with. Think telstra is bad? These guys are 1000% worse.
I feel absolutely defeated!
I warn anyone too not buy off samsung online, you will regret it, and defently anyone on an older s series phone, do not update your phone.
I Will never purchase from Samsungs website or any Samsungs products for that matter ever again! I Have told plenty of my friends and family about my experience, and they were absolutely gobsmacked!
There are plenty of other Brands and Manufactures out there with better support and customer service! And just as good products.
