S22 Order stuck in Preparing dispatch for 12 days

[acharyaji]

I have ordered a new S22 on 17/03/2022.

The order is still saying preparing dispatch on 28/03/2022.

The whole reason for ordering a new phone was because my phone died overnight.

I have been using a friend's phone on loan that I need to return asap.

Every time I try to contact Samsung via chat or email, chat just dies on me and no response to the email as well.

Not sure what to do.

At this point I am tempted to walk into an apple store and just grab a device and cancel this order.

[Evilon30]

good luck with that . my order status is preparing Dispatch from 17th march . still haven't got my order yet.  online support isn't helping either .  i don't know what 

[Anonymous]

Same here with my S22 Ultra order.

[SamsungLaura]

Good afternoon, @acharyaji. I am deeply sorry to hear of the experience you had receiving your recent order. 

Please send through an email with the following details so that I may follow up internally with our team. 

To: members.au@samsung.com

Subject: SamsungLaura - S22 stuck on preparing for dispatch

1. Full name

2. Phone number

3. Delivery address

4. Order number

[foysal]

Is there a similar address for Samsung Canada? Please, advise. I am in the same situation and it is truly frustrating. 

[SamsungLaura]

Hey @foysal, for support from Samsung Canada I suggest reaching out via the below channels:

https://www.samsung.com/ca/support/contact/ 

https://r1.community.samsung.com/t5/canada/ct-p/ca 

[DivineEquinox]

Funny enough I ordered a S22 on the exact same date and am currently in the same boat.

Was not a custom colour or anything just stock standard 256GB Phantom Black S22 and my order has been in the "Preparing Dispatch" for the last 12 days, even though when i check the website it shows as in stock.

I do recall seeing the white and pink colours as pre-orders to be shipped out on the 24/03 but the black has always been in stock. 

[DivineEquinox]

FYI just as an update, managed to get a hold of the online sales team via their phone number finally to see what the holdup was. Phone has been dispatched today.