Order stuck in "Preparing dispatch"

[lisaj123]

Hi Team, I have had an order for s22 + stuck in "preparing dispatch" since start of this month. CS told me yesterday it should have been sent and that StarTrack would contact me today to organise.  I have spent hours on the phone chasing this up.

I have not heard anything. I'm getting really frustrated. Please help.

[TeeC]

I didn't get a single call back from Samsung, even though they said they would call me on multiple calls I made to them. After about one month, most of my order just showed up, still shows as 'preparing dispatch' online in my orders. No one called though! Samsung support is shocking (this is based on other experiences too).

[SamsungLaura]

Hi @lisaj123, I am sorry to hear your order has been delayed. Please send through an email with the following details so that I may look into your order status. 

To: members.au@samsung.com

Subject: SamsungLaura - S22+ delay

Details: 

1. Full name

2. Phone Number

3. Delivery address,

4. Order number

[lisaj123]

Done. Hope you can assist. Thank you.

[Krish22]

Talk with customer care.
Same issue with me.
after i talk to them it was delivered next day.

[lisaj123]

Tried that multiple times. No success.

[lisaj123]

Another week on, order still "Pending Dispatch". Sick of this. 

Over 3 weeks to wait for an In Stock, standard, black S22+ is Ridiculous.

[lisaj123]

Received today, finally! Still showing as Preparing Dispatch in my account.

Thanks to Laura for helping :)

[NarutoUcciha]

What did you do? I ordered s8 ultra last week and since then its been preparing dispatch.

[SamsungLaura]

Hi @NarutoUcciha, thanks for reaching out. Are you able to share your order number so that I can look into this?