S23 charging issues?

[JedGvz]

My 3 week old S23 Ultra suddenly showed the moisture detected message so I couldn't charge the phone using the cable. It went away after resetting the phone but went back again after charging it and unplugging the cable. Samsung replaced it with a new S23 Ultra and in less than a month it started having issues charging again.

It's not the cable or adapter, it can charge my other devices just fine. I've used my other official Samsung fast chargers. It shouldn't be the port because it is clean and not wet. My Note20 Ultra is super fast charging just fine too. 

My issue now is I no longer get the moisture detected error but my S23U will suddenly stop charging with the cable connected and when it starts charging on its own again it's slow even though the status says super fast charging. 

I've have the flagship Galxy S and note phones almost every year. It's only with the S23 Ultra I am having these issues. Two S23 Ultra phones with the same charging issues is very disappointing. 

[butete]

better have it checked on the nearest samsung service center

[TeamGalaxyRene]

Hello JedGvz,

We are sorry to hear about your experience with your new Samsung Galaxy S23 Ultra having issues with charging suddenly stopping with the cable connected and then starting charging on its own again. I feel and understand it because I expect my new phone to perform normally, but if these issues arise, I will be dissatisfied as well.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[tetter551]

I've had my s23ultra for a week or so.I noticed slow charging even though I'm using Samsung best charger. Now everything I plug it in I get the moisture detection alert.Took it back in to the att store were I bought it,they cleaned the port.It was still not working,so now I have to go and get the port replaced.All my smartphones have been samsung from notes to 22 ultra now 23 ultra never had any problems with them till now.Oh well.