Original topic:

Samsung Notes - Disable auto file download

(Topic created on: 08-14-2023 05:29 PM)
2634 Views
Anna64
Active Level 1
Options
Galaxy S

 Is there a setting to disable the auto download of files into Samsung Notes?

When I download files from the web I only want them to go to my device download folder, not to Samsung Notes.

Currently, I'm getting two versions of the same downloaded file. Annoying, as I'm constantly deleting the Samsung Notes version.

21 REPLIES 21
nobody80
Beginner Level 2
Galaxy S
Thanks this worked!
Members_6svHomm
Beginner Level 4
Galaxy S

I also have the same issue

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SamsungClaudette
Community Manager
Options
Galaxy S

Hello @Members_6svHomm

I am sorry to hear that you are having this issue. Based on what you have described. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

 

Kind Regards,

SamsungClaudette

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AndyQ3
Beginner Level 2
Galaxy S
Has this issue been resolved? I just purchased the s22 ultra and have the same issue. It constantly saves downloaded documents or photos to my notes. How do i stop it from happening?
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SamsungClaudette
Community Manager
Options
Galaxy S

Hey @AndyQ3

Could you please tell me what type of files are you trying to download?

 

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AndyQ3
Beginner Level 2
Galaxy S
Simply an attachment to an email, for eg bills, tickets etc. Whenever I click download on these via email in other phones it would save to downloads folder in my files. However now it saves to downloads but also saves all these documents to samsung notes automatically. It's really frustrating because I have to keep deleting them from samsung notes as all the downloads appear at the top and interrupts the usual sequence and layout of my saved notes. How do I fix this?
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SamsungClaudette
Community Manager
Options
Galaxy S

Hey @AndyQ3

According to my search results from my own phone. I think you need to unlink your Notes app by removing it as the default app. 

To do this please follow the steps below:

1. Go to setting 

2. Select Apps

3. Find the Notes App and select it

4. Got to defaults 

5. Select Set as default 

6. Toggle off Open supported links

 

I hope this helps. 

Please let me know how it goes. 

Kind Regards,
SamsungClaudette

 

 

Raechellerae
Beginner Level 2
Galaxy S

This worked for me after I tried 500 things beforehand. I had so many things in my notes I just ended up deleting all my actual notes. I was so angry. Now that there's a solution I am more than thankful for your smarts 

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Galaxy S

Sorry..That doesnt work.   Its nothing to do with links..toggle off supported links means the.links dont work from notes..they appear as plain text. 

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Galaxy S

I also have this issue.  Every since i got my S23 Ultra..didnt do it before that. Its so annoying 😑.   I did use tech support..but got fobbed off with jargon.  Its clearly a bug..just fix it please 

 

I am not doing another error report..done loads last time.   This is creating a copy of the document you download ..in notes.    Ifni download a pdf for example..i can view it in notes.  Samsung try it for yourself. 

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