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Original topic:

Samsung S23+ Issue:

(Topic created on: 03-14-2023 06:09 AM)
Active Level 1
Galaxy S
It's took several minutes the bluetooth connectivety to Toyota Audio even to my galaxy buds live.. kindly fix this bugs.. thank you. 
Galaxy S

Hello Zhinc,

Thanks for letting us know here about your experience with your Samsung Galaxy S23+ and Samsung Galaxy Buds Live having issues when connecting to your car Bluetooth, and we apologize for the inconvenience it caused you.

Before you try out the below recommendations as to your solutions, be sure to check if your device's software and related apps (Android Auto and or Toyota Audio) are updated with the latest version. Please check how to update your mobile device's software in the following order: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions. 


While it takes time to connect your devices to your Toyota Audio, it has something to do with the initialization or familiarization process (car kit’s design concept). So, we appreciate your patience in this regard.


In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Bluetooth".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.


Galaxy S

Hey Zhinc! 

I get it, it can be frustrating when pairing takes a while.

Here are some reasons why:

  • While widely used, Bluetooth is still an imperfect medium. It is very prone to interference, which might be causing issues.
  • Bluetooth tends to cut off even with minimal movement.
  • Metallic stickers or covers may also be interfering with the Bluetooth connection.

As for the Toyota Audio issue, it must be because the two devices do not share the same Bluetooth codec. As you know, your Galaxy S23+ comes with Bluetooth 5.3 support. The delay might be due to your phone figuring out which codec to use with your Toyota Audio.

But I'd like to follow up - did you end up connecting your device? 

Active Level 1
Galaxy S
Connected already.. thanks