Samsung S23 Ultra - Bluetooth sound connection

[Members_L4D0K1O]

In both my last car, which was a 2018 Honda Civic and now in my recent car, which I fitted an Alpine Head Unit I have the same issue ... 

I have raised this issue with Samsung several times - the answers are - Must  be your network provider, OR contact Alpine .. 

Strange the same thing happens and the only consistent is the Samsung Phone ... I've now had the S20 Ultra Note, S22 and now the S23 Ultra ...   they ALL DO THE SAME THING.. 

No issues with connection, however, try talking to or hearing a caller ... and it seems I'm not the only one, it's all over the blogs and still it seems to be a problem for Samsung... 

Literally the sound is so faint and the caller says it sounds like I'm in a cave ... so I now put them on the phone speaker ... yep, and now risk a $500 fine & lose demerit points because Samsung don't seem to be doing anything about this ...  

Love to hear if anyone has found a way around this so I can actually use the hands free function that Samsung offers... 

[Dolgogi]

Maybe a stupid question, but have you checked and adjusted the phones BlueTooth volume?

Edit: you could also check the Bluetooth settings on the phone and see what the Audio Type is set to.

[Troubadour]

Not likely to be the solution but:
1. Make sure your blue tooth device has been disconnected from its previous device, if this makes sense?
2. Look at the bluetooth device information, click on settings, this mostly indicates whether you are connected for calls, not just simply connected.
Look at each of the following, they may overlap as I haven't viewed them:
https://www.gmc.com/support/vehicle/smartphone-connections/bluetooth-wifi/bluetooth-calling-issues#:....
https://www.youtube.com/watch?v=P9o5f9_DrB4
https://www.youtube.com/watch?v=qdqBRDrH3NM
https://www.youtube.com/watch?v=NPMp93zD8Xs

[SamsungClaudette]

Hello @Members_L4D0K1O

I am sorry to hear that you are having this issue. Based on what you have described. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette