Original topic:

Secure startup GONE ?

(Topic created on: 07-04-2022 10:07 AM)
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BrownWombat09
Active Level 1
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Galaxy S
With the latest 1th of June 2022 security patch on the galaxy s22 plus (at least), it was decided by either google or samsung to remove an essential security feature from your device that would make breaking into your phone much harder by a threat actor with physical access to the phone. And now unfortunately that feature is no longer available

I was chatting with the customer care last night and they seemed to be clueless about such change and tried showing how to enable secure-startup, and despite knowing my device's model number they couldn't figure it out and pointed me to the nearest service centre

I wonder if anyone else has experienced the same issue or it might just be a bug from my end
4 Comments
Galaxy S
@BrownWombat09
Due to Google requirements/policy, it was changed.

https://docs.samsungknox.com/admin/knox-platform-for-enterprise/kbas/kba-360039577713.htm

Screenshot_20220704-171554_Samsung Internet_2998_1656918954.png
SamsungLaura
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Galaxy S

Hi @BrownWombat09, could you clarify whether the setting is gone, or whether it is enabled but not working?

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BrownWombat09
Active Level 1
Galaxy S
It's gone.
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SamsungLaura
Moderator
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Galaxy S

Hi @BrownWombat09, thanks for clarifying. Could you send this through as an error report and attach a screenshot of your settings page for this to be investigated? 

Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

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