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Original topic:

Serious concern regarding chat messages

(Topic created on: 06-04-2024 04:54 PM)
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Nurullo
Active Level 2
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Galaxy S
So, i encountered a problem with my s21 ultra exynos version when it comes to its samsung messages, on some certain contacts i cannot send them messages unless the chat messages icon showing in the setting is off, i do this everytime because once i go back to home screen and then go to messaging app again, it automatically activates the "chat messages feature" again and i cannot send messages to them unless i turn it off..its getting annoying specifically when i thought i send the message at sometimes.



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2 Comments
Solution
jamesrred
Expert Level 1
Galaxy S
Turn off RCS fully if your contacts aren't utilizing it. RCS/Chat needs an internet connection for you to be able to send them messages. It will fail if your data is off. If Chat is important to you, I suggest you migrate to Google Messages as it is more stable in sending RCS. If not, again, turn it off in Samsung Messages fully. 1717545192705_1717545192698_0.png
TeamGalaxyDD
Moderator
Moderator
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Galaxy S

To add to jamesrred's reply - if you'd like to get your green line checked out, please visit a Samsung Service Center near you! It's an easy fix 😄